Joshua David

Professional Customer Support & Chat Moderator | Banking & AI/Data Review I am a reliable and detail-oriented professional with over 14 years of experience in banking, including more than 7 years in customer service. I have extensive experience communicating with customers from diverse backgrounds, resolving complaints, handling sensitive information confidentially, following strict policies and procedures, and maintaining accuracy under pressure. I am skilled in written communication, customer support, chat handling, problem-solving, attention to detail, documentation, and identifying and escalating unusual or suspicious activities. I also have developing experience in AI-related work, including data annotation, quality evaluation, content review, and following detailed guidelines to assess information accurately and consistently. I am comfortable working independently in a remote environment, managing multiple tasks, learning new tools quickly, and maintaining professional communication at all times. Key Skills: Customer Support • Chat Moderation • Written Communication • Data Review • Quality Assurance • Attention to Detail • Confidentiality • Problem Solving • Content Review • AI/Data Annotation • Policy & Guideline Compliance I am committed to providing accurate, professional, and reliable work while delivering a positive experience for clients and users.

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