Moses Nwani

I help businesses keep their customers taken care of without letting support requests, follow-ups, appointments, or admin work pile up. I’ve spent the last 5+ years working directly with customers across phone, email, and chat. My work has included troubleshooting website and mobile app issues, handling complaints, managing support tickets, updating CRM records, scheduling appointments, following up with customers, and working with technical teams when an issue needs escalation. At Innoson Motors, I handled 100+ customer issues each week and resolved around 90% of complaints on the first contact. I also worked with CRM data to improve follow-ups and contributed to a 10% increase in repeat business. More recently, at Neobot Tech, I supported customers using mobile and web development services. I used HubSpot to track conversations and tickets, helped customers through onboarding and troubleshooting, and worked directly with technical teams to get more complicated issues resolved. What I can handle for you • Customer support through email, chat, and phone • Support tickets and follow-ups • Complaint handling and escalation • HubSpot, Freshdesk, Zoho CRM, Bitrix24 and other CRM systems • Customer onboarding and basic technical troubleshooting • Appointment and calendar management • Data entry and CRM updates • Email and administrative support • Google Workspace and Microsoft Office • Scheduling through Calendly and Google Calendar • Team communication through Slack, Teams, Zoom and similar tools I’m comfortable working with customers who are frustrated, confused, or simply need a quick answer. I don’t just pass problems around I try to understand what the customer actually needs, solve it when I can, and make sure the issue is properly documented when it needs someone else. If you need someone who can step into your existing support or admin workflow and start handling the day-to-day work without constant supervision, that’s where I can help.

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