Catherine Uche

I help B2B SaaS, technology, AI, and professional services companies strengthen customer relationships, accelerate product adoption, improve retention, reduce churn, and grow revenue through strategic Customer Success and Account Management. I manage the customer lifecycle from onboarding and implementation through adoption, customer health, renewals, retention, expansion, and long-term relationship management. I use proactive communication, stakeholder management, cross-functional collaboration, and data-driven insights to improve satisfaction, lifetime value, and account growth. CUSTOMER SUCCESS & ACCOUNT MANAGEMENT • Client relationship and executive stakeholder management • Retention, churn reduction, renewals, and customer health • Product adoption, enablement, training, and success planning • Cross-functional collaboration across Sales, Product, Support, Marketing, and Operations • CS process improvement, SOPs, and workflow optimization ACCOUNT GROWTH • Upselling and cross-selling • Renewal and revenue retention • Identifying expansion opportunities CUSTOMER EXPERIENCE & OPERATIONS • CRM management, documentation, and lifecycle tracking RESULTS ⭐ Reduced support backlogs by 50% ⭐ Maintained 99% CSAT ⭐ Achieved 90% customer retention ⭐ Increased renewal rates by 50–60% ⭐ Influenced ARR and NRR growth by 20–25% ⭐ Saved leadership teams 20+ hours per week through workflow improvements TOOLS HubSpot | Zoho CRM | GoHighLevel | Zendesk | Freshdesk | Help Scout | ChurnZero | Vitally | Slack | Notion | Trello | Asana | Google Workspace | Loom | ChatGPT CORE EXPERTISE Customer Success | Account Management | Onboarding | Retention | Churn Reduction | Renewals | Product Adoption | Customer Health | Upselling | Cross-selling | Executive Stakeholder Management | B2B SaaS | CRM Management | Process Improvement | Business Reviews | Relationship Management Send an offer. Kathyerinepure@gmail.com

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