Akemini Idiong

Virtual Assistant | Operations & Customer Support | CRM Automation I help busy founders, teams, and growing businesses stay organized, keep operations running smoothly, and reduce the time spent on repetitive administrative work. With experience in 𝐯𝐢𝐫𝐭𝐮𝐚𝐥 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞, 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞, 𝐂𝐑𝐌 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, 𝐚𝐧𝐝 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧, I bring both the organizational skills and technical understanding needed to keep business processes efficient and customers well supported. Here’s how I can support your business: • Virtual & Administrative Support – Email and calendar management, scheduling, data entry, document preparation, research, and day-to-day coordination. • Operations Support – Task coordination, process organization, follow-ups, documentation, reporting, and keeping workflows moving. • Customer Support – Handling customer inquiries through email, live chat, phone, and social media, resolving issues professionally, and maintaining a positive customer experience. • CRM Management – CRM setup, data organization, pipeline management, contact updates, and follow-up workflows using platforms such as GoHighLevel, Airtable, and monday,com. • Workflow Automation – Connecting tools and automating repetitive processes using Make and Zapier to improve efficiency and reduce manual work. • Project & Task Coordination – Helping teams organize priorities, track deadlines, monitor progress, and maintain visibility across ongoing projects. I’m detail-oriented, proactive, reliable, and adaptable, with a strong commitment to clear communication and quality work. My approach is simple: understand how your business works, identify where I can create the most value, and provide dependable support that makes your workload lighter. Whether you need a reliable Virtual Assistant, operations support, customer service, CRM management, or help improving repetitive workflows, I’m ready to help you work smarter, serve your customers better, and stay focused on growth. If you’re looking for a reliable professional to simplify your admin workload, keep operations organized, manage your CRM, and deliver excellent customer support, I’d love to help. Whether you need dependable Virtual Assistance, Operations Support, Customer Service, CRM Management, or Workflow Automation, I’m ready to help your business stay organized, responsive, and efficient. I’m Akemini Idiong, and I help businesses run smoother, stay organized, and serve their customers better.

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