Jollo Ian Alimario Moreno

I’m a customer service and administrative professional with several years of experience supporting customers and businesses in remote and e-commerce environments. I’ve worked with companies and brands such as Nanoleaf, Firmoo Optical, Bath & Body Works, Domino’s, and other U.S.-based accounts, handling customer concerns through chat, email, and phone. My experience includes order support, returns, refunds, troubleshooting, product questions, after-sales service, escalations, and customer follow-ups. I’m familiar with platforms such as Gorgias, Zendesk, and Salesforce, and I also have experience with administrative work, team leadership, quality assurance, scheduling, and daily operations. I’m reliable, patient, easy to work with, and comfortable handling different types of customers and situations. I enjoy solving problems, keeping things organized, and making sure customers feel heard and properly supported.

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