Kamila Paola Calderón

I have over two years of experience in customer service, working with Concentrix and Teleperformance in fast-paced environments. I have provided customer support through phone, chat, and email, assisting clients with billing, de technical, and account-related inquiries. My experience has helped me develop strong communication, problem-solving, and conflict-resolution skills while consistently maintaining high standards of customer satisfaction, accuracy, and productivity. I am comfortable working independently, handling multiple tasks, and adapting quickly to different processes and customer needs. My key skills include customer service, client relationship management, effective communication, active listening, problem-solving, conflict resolution, time management, multitasking, organization, attention to detail, and adaptability. I am also experienced with CRM systems, email, live chat, phone support, data entry, Microsoft Office, Google Workspace, Zendesk, Freshdesk, HubSpot, and Slack. I am fluent in Spanish and have an advanced C1 level of English, allowing me to communicate professionally with both English- and Spanish-speaking clients.

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