Mahmoud Farag

⭐Your customers deserve fast replies, professional support, organized schedules, and a CRM that actually makes sense. That’s what I bring to the table. With 4 years of hands-on experience across telecom, hospitality, electrical services, and real estate, I’ve handled high-volume customer interactions across phone, email, and live chat while solving problems, retaining customers, supporting sales, and keeping day-to-day operations running smoothly. ⭐ What I Bring to the Table 👥 Customer Service & Support I handle customer inquiries, complaints, billing issues, technical troubleshooting, reservations, and follow-ups with professionalism and attention to detail. My experience includes Hilton Hotels, Vodafone UK, and Optimum USA. 📈 Sales & Lead Management Experienced in cold calling, warm outreach, lead follow-up, quoting, appointment setting, and closing. I know how to keep prospects engaged, build trust, and move opportunities forward. 📅 Scheduling, Dispatch & Coordination I manage appointments, calendars, job schedules, field dispatching, and customer coordination. I’m comfortable coordinating multiple moving parts while keeping schedules accurate and on track. 🗂️ CRM Management Experienced with Dynamics 365, Salesforce, HubSpot, and ReadyMode. I keep customer data organized, pipelines up to date, and follow-ups from slipping through the cracks. 💳 Invoicing & Administration I can handle quotes, invoices, Stripe payments, job records, documentation, data entry, and day-to-day administrative tasks while keeping everything organized. 🎨 Content & Social Media I create clean, professional branded content using Canva Pro and can help maintain a consistent, professional social media presence. 💼 Platforms & Tools I’ve Worked With: Dynamics 365 • Salesforce • HubSpot • ReadyMode • RingCentral • Openphone • Amazon Connect • Avaya • Halo • Tradify • Stripe • Microsoft Word • Excel • PowerPoint • Outlook • OneDrive • Google Workspace • Canva Pro • Loomly I’m customer-focused, sales-driven, detail-oriented, and quick to adapt. I take feedback seriously, communicate clearly, and can work independently without constant hand-holding. Every call you don't answer is a customer someone else picks up. Your customers need great service, your business needs results, that's where I come in. Whether you need someone to support your customers, manage your CRM, follow up with leads, schedule appointments, or keep your daily operations organized, I’m ready to help. Let’s talk about what you need and how I can help.

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