Odibeli Nsikanabasi Naomi

I’m a Customer Support and Customer Success professional with 10+ years of experience helping customers, qualifying leads, resolving issues, and creating positive customer experiences across fintech, SaaS, automotive, and contact center environments. In my current remote role supporting U.S. automotive dealerships, I handle high-volume inbound and outbound calls, qualify prospects, follow up with leads, overcome objections, and schedule appointments. I’m comfortable communicating with U.S. customers by phone and written channels and working independently in a remote environment. My experience includes customer support, appointment setting, lead qualification, BDC, customer follow-up, complaint handling, CRM management, and sales support. I have worked with platforms including E-Leads, VinSolutions, Tekion, Momentum, DriveCentric, Focus CRM, Affinity CRM, Zendesk, and other customer-management tools. I’m reliable, organized, comfortable learning new systems, and able to work with structured schedules and performance targets. I’m available for remote international opportunities in Customer Support, Customer Success, BDC, Appointment Setting, Sales Development, and related customer-facing roles. I’m focused on providing professional service, understanding customer needs, solving problems efficiently, and helping businesses turn conversations into positive customer outcomes.

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