Alejandra Herrera

Bilingual professional with 2+ years of experience in customer service, virtual assistance, client communication, and administrative support. I have experience working remotely with clients, insurance companies, and contractors in both English and Spanish. Currently, I work as a Virtual Assistant for a public adjusting firm, where I assist clients throughout the claims process, communicate with insurance companies, review policy information, claims, and estimates, and coordinate inspections and follow-ups. I also have experience managing CRM and business platforms, including Monday.com, GoHighLevel, Quo, Arive, and ClaimWizard, as well as organizing client information and documentation. I’m a detail-oriented, proactive, and highly organized professional who enjoys helping clients, solving problems, and keeping processes running efficiently. I’m always eager to learn new tools and take on new challenges in a remote work environment.

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