Felestus Ochieng

Customer service professional with 5+ years of experience providing responsive, reliable support across phone, email, and chat. At SkiptheDishes, I handled 250+ customer interactions weekly using Talkdesk, Salesforce, Zendesk, and Slack, while maintaining a 95%+ customer satisfaction rating and an average response time of about 3 minutes. I bring strong communication skills, attention to detail, and a calm, professional approach to every interaction, whether resolving disputes, answering inquiries, or providing administrative support. I'm currently building a growing freelance practice offering customer service and virtual assistant support, and I'm reliable, detail-oriented, and comfortable working independently in a remote environment.

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