Daniella Carvalho

I’m a versatile remote professional with a hybrid background across Customer Support, Client Support, Operations, Virtual Assistance, Administrative Support, and Social Media. I’m fluent in English and Portuguese, and after living in California for 20 years, I’m highly comfortable working with U.S. customers, clients, and businesses. I understand American communication style, customer expectations, and professional standards, and I’m confident communicating by email, chat, phone, and video. My experience spans customer service, day-to-day business operations, lead follow-up, scheduling, CRM and customer data management, administrative support, client communication, social media management, content creation, and digital marketing support. I’m comfortable handling responsibilities such as: * Email, chat, and phone support * Customer and client communication * Issue resolution and follow-up * Administrative and virtual assistance * Scheduling and coordination * CRM and data management * Lead qualification and sales support * Social media management * Content planning and scheduling * Reels, captions, Canva, and CapCut * Community engagement * Managing multiple platforms, priorities, and deadlines Because my background is broad, I’m comfortable stepping into roles that are fully focused on customer support, social media, administration, virtual assistance, operations, or a combination of these areas. I’m organized, reliable, proactive, adaptable, and comfortable working independently in a remote environment. I learn new systems quickly and enjoy helping businesses stay organized, communicate effectively with their customers and clients, and keep day-to-day work moving smoothly.

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