Jean Roliga

Strategic and results-oriented B2B Lead Generation and Sales Specialist with 6 years of high-volume outbound BPO experience. Expert in cold/warm calling, navigating gatekeepers, and engaging business decision-makers to market digital solutions. Adept at pipeline management and consistently converting prospects into qualified appointments. Combines sharp communication skills with a rapid ability to master new systems, ensuring swift alignment with team sales targets and corporate growth. To secure a challenging position in a professional B2B environment where I can fully utilize my outbound sales efficiency and lead generation skills. Aiming to drive revenue growth, consistently meet high-quality service standards, and expand my professional capabilities within a progressive company. Core Competencies: -Managed complaint handling effectively to maintain customer loyalty. -Provided technical support to customers for product-related issues. -Managed order processing to ensure timely delivery of products. -Assisted in sales support activities to drive revenue growth. -Conducted feedback collection to improve service delivery and customer experience -Schedule appointments for the Sales Team -Customer Service Excellence -Executed conflict resolution strategies to resolve customer disputes amicably. -Implemented customer satisfaction measurement techniques to assess service quality. -Data Accuracy & Reporting -BPO Industry Operations -Adaptability & Fast Learning -Engage business owners and decision-makers Live Portfolio Link: https://reneai.work/p/va-hr1oefmr

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