Jade Carlo Suralta

Customer Service & Administrative Support professional with proven success managing both inbound and outbound call operations in high‑volume environments. Skilled at handling daily calls with empathy, accuracy, and professionalism, while booking and confirming appointments at high success rates. Experienced in productivity tools, ensuring precise record keeping, scheduling, and operational compliance. Adept at de‑escalation, rapport‑building, and proactive outreach, bringing reliability, adaptability, and a growth‑oriented mindset to every client interaction.

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