Lokesh palanivel

I'm a Customer Support and Technical Support professional with over three years of experience helping customers through email, chat, and phone. I enjoy troubleshooting issues, resolving customer concerns, and delivering a positive support experience. My experience includes technical troubleshooting, account support, ticket management, escalation handling, documentation, and collaborating with cross-functional teams to resolve customer issues efficiently. I've worked with CRM and helpdesk platforms such as Salesforce Service Cloud, ServiceNow, Jira, and HubSpot, and I'm comfortable learning new tools quickly. My areas of expertise include: Customer Support (Email, Chat & Phone) Technical Troubleshooting Helpdesk & Ticket Management Customer Success & Account Support CRM Tools (Salesforce, ServiceNow, Jira, HubSpot) Documentation & Knowledge Base Creation AI-assisted support using ChatGPT Excellent written and verbal English communication I'm dependable, detail oriented, and committed to providing timely, professional, and empathetic customer support. My goal is to help businesses improve customer satisfaction while ensuring issues are resolved accurately and efficiently. I look forward to working with clients who value quality support and long term collaboration.

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