Charity Njage
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About
I am a seasoned customer service professional with over 5 years of experience in client relationship management, problem resolution, and service excellence. I has successfully supported diverse customer bases across fintech, e-commerce, and B2B environments, consistently achieving high satisfaction scores and retention rates.
I am conversant with modern customer service tools, CRM platforms, and AI-driven intelligence systems, enabling her to streamline workflows, personalize client interactions, and deliver efficient solutions. Her strong communication skills, empathy, and ability to adapt to evolving technologies make her a valuable asset in enhancing customer experiences and building long-term loyalty.
Skills & Expertise
Executive Virtual Assistance
Ecommerce Management
Supply Chain & Logistics Project Management
Digital Project Management
Web & Software Product Research
Product Reviews
Email Marketing
Campaign Management
Sales & Business Development
Lead Generation
Telemarketing
Marketing Strategy
Marketing Copywriting
Sales Copywriting
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Details
Hourly rate$20.00/hr
LocationKenya
Member sinceJuly 2026
