Lawrence Kayang

Customer Support Professional with 1+ years of experience delivering exceptional customer support across fintech and retail environments through phone, email, WhatsApp, social media, and digital channels. Experienced in resolving customer enquiries, managing support tickets, maintaining accurate CRM records, and collaborating with cross-functional teams to deliver timely, customer-focused resolutions. Strong written and verbal communicator with proven experience handling high-volume customer interactions while maintaining service quality, attention to detail, and professionalism. Proficient in Freshdesk, JOY CRM, Zoho CRM, Microsoft Office, Google Workspace, and remote collaboration tools, with ongoing training in Zendesk and Salesforce.

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