Jorge Vivas

Bilingual English-Spanish customer service and business operations professional with 8+ years of experience supporting clients, coordinating services and resolving operational issues across financial services, student accommodation and retail. Experienced in handling customer inquiries by phone and email, maintaining accurate records, managing documentation and payments, following up on client requests and coordinating with internal teams and external providers. I am comfortable working in fast-paced environments, managing multiple cases and taking ownership of customer issues through resolution. I am organised, adaptable and solutions-oriented, with strong communication skills and experience using CRM systems, Microsoft Teams and Excel. Currently seeking full-time remote opportunities in customer service, call support, client operations, sales support or business operations.

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