Anand Mishra

I am an IT Service Management leader with 18+ years of experience in Change and Problem Management across on-premises and cloud environments. I have led large teams of up to 65 members, chaired CAB meetings, managed change governance, and driven RCA using 5 Whys, Trend, and Pareto analysis to improve service stability and reduce recurring incidents. I have worked across Exchange Online, Skype for Business, SQL Server, and Windows-based environments, with a strong focus on SLA/OLA compliance, executive reporting, process compliance, and continuous service improvement. I also bring experience in mentoring teams, building SOPs, and using AI-assisted tools and PowerShell to improve operational efficiency and documentation quality.

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