Lissy Gabriela Iscoa Flores

I am a Workforce Management and Data Analysis professional with over five years of experience in contact center operations, forecasting, reporting, and business analysis. My experience includes workforce planning, staffing optimization, KPI analysis, and operational performance monitoring. I am skilled in Microsoft Excel, Power Query, and Pivot Tables, and I enjoy transforming data into actionable insights that support business decisions. I am an adaptable professional currently pursuing a Bachelor's Degree in Industrial Engineering, with a strong interest in continued career growth in Data and Business Analysis.

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