Esther Wanjiru

A highly motivated and customer-focused Customer Service and Virtual Assistance Professional with a proven track record in remote administrative support, client relationship management, and service delivery. Skilled in managing calendar scheduling, email correspondence, lead generation, and customer onboarding while consistently maintaining peak operational efficiency. Expert at identifying client needs, resolving technical or account concerns, and building long-term relationships that enhance customer satisfaction and brand loyalty. Possesses exceptional communication, time-management, and problem-solving skills, complemented by a Bachelor of Science in Software Engineering. This technical foundation provides an advanced ability to quickly master CRM platforms, productivity software, and digital communication tools. Passionate about delivering seamless virtual support, optimizing workflows, and contributing to high-performing remote teams in dynamic, fast-paced environments.

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