Vincent Guevarra

Hello! My name is Vincent Guevarra. I have over six years of professional experience in customer service, administrative support, back-office operations, and virtual assistance. Throughout my career, I've worked with both BPO companies and U.S.-based clients, handling customer inquiries, appointment scheduling, insurance verification, CRM and EMR documentation, email management, data entry, and case management. Most recently, I worked as a Virtual Assistant for a U.S.-based medical clinic, where I managed patient appointments, coordinated calendars, conducted inbound and outbound calls, verified insurance eligibility, maintained HIPAA compliance, and updated patient records accurately. Before that, I worked as a Customer Service Representative for a U.S. home warranty company, assisting homeowners with warranty claims, coordinating repair appointments with contractors, and resolving customer concerns professionally. I also have experience as a Back Office Specialist/Case Manager at iQor and as a Sales and Technical Support Representative at VXI, where I handled customer service, technical support, account management, and sales. I would describe my English proficiency as advanced. I am confident communicating with customers over the phone, through email, and via chat. Having worked with U.S.-based clients for several years, I am comfortable understanding different accents, explaining information clearly, and providing professional and empathetic customer service. Regarding my availability, I am available to work 10:00 PM to 6:00 AM Philippine Time (PHT). This is equivalent to: 10:00 AM to 6:00 PM Eastern Daylight Time (EDT) during U.S. daylight saving time. 7:00 AM to 3:00 PM Pacific Daylight Time (PDT) during U.S. daylight saving time. I am highly organized, detail-oriented, and a fast learner. I enjoy helping customers, managing administrative tasks, and working in a remote environment. I look forward to contributing my experience, strong communication skills, and dedication to your team.

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