EDWIN MARONGA

Dedicated customer service professional with 2+ years experience delivering high-quality support in fast-paced environments. Skilled in complaint resolution, SLA management, and improving KPIs like CSAT, AHT, and First Contact Resolution. Known for staying calm under pressure, analyzing customer data to spot trends, and training teams to deliver consistent service. I help people feel heard, supported, and valued. I specialize in problem-solving, empathy, and clear communication. My goal: solve the issue today and build trust for tomorrow.

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