Fraliza Abelanes

Executive Assistant | Property Management | Google Workspace | CRM & SOP Creation | Sales Operations Summary Administrative and operations professional with 4+ years of experience in managing executive calendars and inboxes, coordinating over 20 engagements monthly. Processed financial transactions and maintained sales records for 100+ monthly transactions. Developed Standard Operating Procedures and reorganized digital files to reduce document retrieval time. Prepared quotations, reports, and Statements of Account with 100% focus on data entry accuracy. Work Experience: - Calendar & Inbox Management: Managed CEO calendar and inbox for 2+ years. Scheduled 20+ monthly meetings, caravans, and prospect sessions. Coordinated with sales, marketing, and operations teams. Eliminated scheduling conflicts via proactive coordination. - Document & Report Preparation: Built pitch decks and supporting materials for business development pitches. Prepared quotations and coordinated documentation for private and public sector clients. Processed cashiering transactions and issued receipts and sales invoices for 100+ monthly transactions. - SOP Creation & Data Management: Wrote and implemented Standard Operating Procedures (SOPs) and reorganized digital files, reducing document search time. Maintained lead and sales tracking spreadsheets, keeping records audit-ready and accurate. - Sales Pipeline & CRM Management: Emailed prospects directly to book virtual and in-person consultations and discovery calls, supporting sales pipeline. Managed client communications and after-sales follow-ups, resolving inquiries and supporting repeat business. - Property Operations & Coordination: Coordinated daily property operations and maintenance requests for condominium portfolio. Scheduled cleaners and maintenance contractors between bookings for same-day turnover. Tracked work orders and coordinated with vendors to close requests on time. Served as primary contact for owners, tenants, and partners. - Sales & Marketing Support: Produced promotional content and managed branch Facebook page, handling customer inquiries and growing engagement. Ran promotions and explained offer guidelines to walk-in customers, helping branch hit monthly sales targets. - Financial & Transaction Processing: Processed financial transactions and supported rent and fee collection across property portfolio. Maintained accurate sales records for 100+ monthly cashiering transactions. Issued receipts and sales invoices with 100% accuracy. Technical Skills: - Productivity: Google Workspace, Microsoft Office - Marketing: Meta Business Suite, Canva, Capcut - AI Tools: ChatGPT, Claude AI, Gemini - Project Management: Google Sheets Skills List Executive Support, Calendar & Inbox Management, Google Workspace, SOP Creation, Document & Report Preparation, Data Entry & Accuracy, CRM Management, Lead & Sales Pipeline Management, Operations Coordination, Sales & Marketing Support, Customer Service & Client Relations, Property Management, Branch Operations, Social Media Management, Google Workspace, Meta Business Suite, ChatGPT, Gemini

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