Sairy Palma

Sworn Translator, Customer and Tech Support Expert , VA and Appointment setter · $10.00/hr · Guatemala
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About
Bilingual (English/Spanish) professional building a career at the intersection of language, law, and client support. I'm currently pursuing a law degree with a focus on labor rights, and working as a certified sworn translator and interpreter, specializing in legal, technical, and literary translation, plus OPI/VRI medical interpretation for business, healthcare, financial, and social service clients. This combination has given me hands-on exposure to legal terminology, document accuracy, and the kind of precision legal and administrative teams rely on, even though my formal legal work experience is still developing. Before specializing in translation, I spent over 5 years in technical support and risk analysis at companies including IDT Corporation, Genpact, Everise, and TELUS International, managing high call/chat volumes, handling sensitive account and financial information, and solving problems accurately under pressure. That background built the reliability, discretion, and communication skills that transfer directly into administrative, executive support, and entry-level legal support roles. Core strengths: Legal & Technical Translation • Sworn Translation • Interpretation (OPI/VRI) • Legal Terminology • Administrative & Executive Support • Risk Analysis • Bilingual Communication (English/Spanish) • Customer & Client Relations • CRM Systems (Salesforce) • Confidentiality & Attention to Detail Open to opportunities as a translator/interpreter, virtual assistant, executive assistant, or entry-level/junior paralegal role where I can grow into legal work while contributing bilingual and administrative strengths from day one.
Skills & Expertise
Live Interpretation Language Localization Legal Document Translation General Translation Services Technical Document Translation Medical Document Translation Email, Phone & Chat Support Customer Success Tech Support Manual Transcription Data Entry General Virtual Assistance Proofreading
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Details
Hourly rate$10.00/hr
LocationGuatemala
Member sinceJuly 2026