Tatenda Makura

Results-driven Customer Experience Professional with extensive expertise in technical support, resource training, and customer-centric strategies. Leveraging strong knowledge in: - Technical support and resource training - Customer support strategy development (customer relations management, process improvement, 1st line resolution) - Contact Center Operations (Workforce Management, Quality Monitoring, Metrics & Reporting) - Cloud computing, network engineering, and network troubleshooting (Fiber, VSAT, LTE, MPLS) I excel at resolving technical issues, delivering outstanding customer experiences, and communicating complex technical information clearly to both technical and non-technical audiences. With a customer-focused approach, I am committed to building lasting relationships, ensuring satisfaction, and understanding customer needs and preferences. This unique blend of technical expertise and customer-centricity enables me to drive loyalty, foster partnerships, and deliver exceptional results.

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