Teslim Hammed

Customer Service Representative with over 3 years of experience delivering exceptional support across phone, email, live chat, and social media in fast-paced customer-focused environments. Skilled in resolving complex customer inquiries, de-escalating complaints, managing high-volume support queues, and consistently meeting key performance metrics, including CSAT, SLA, FCR, and AHT. Proficient in CRM platforms, ticket management systems, and remote collaboration tools. Recognized for strong communication, empathy, problem-solving, and a commitment to delivering outstanding customer experiences that improve customer satisfaction and retention.

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