Taylor Blessing

WhatsApp contact (09029946259) Email address (taylorblessingcj@gmail.com) I am a 6-year CSM & Account Manager who has driven 30% client retention gains, 20% renewal increases, and 39% product usage growth. I turn customer relationships into measurable revenue. Ready to do the same for you. WHAT I DO I specialise in the full customer lifecycle from onboarding new clients and driving product adoption, to managing accounts, preventing churn, and expanding revenue. My background blends Customer Success Management, Account Management, Customer Support, Sales, and Executive/VA operations making me a versatile professional who delivers results across every stage of the client journey. WHO I WORK WITH SaaS companies, startups, and service businesses who need someone to own their customer relationships, drive retention, reduce churn, and grow accounts — without micromanagement. WHAT YOU CAN EXPECT Customer Success & Account Management Full post-sale ownership: onboarding, adoption, health monitoring, renewals EBR/QBR execution and proactive churn prevention Upsell and cross-sell strategy that grew product usage by 39% Contract negotiation while maintaining 70%+ retention rate CSAT and NPS tracking with data-informed improvement strategies Customer Support & Service Multi-channel support with strict SLA compliance Conflict resolution and escalation handling Turning frustrated customers into loyal brand advocates 17% improvement in customer satisfaction at Digital Witch Sales & Retention Lead nurturing, pipeline management, and closing Cross-selling and upselling across accounts Converting at-risk customers into long-term clients Executive & Virtual Assistance Inbox and calendar management | Appointment scheduling Client and customer coordination | Front desk operations Travel and itinerary management | Workflow automation Social media assistance and administrative reporting TOOLS & PLATFORMS CRM & Support: HubSpot | Zendesk | Intercom | GHL | Acuity Scheduling Project Mgmt: Asana | ClickUp | Slack Scheduling: Calendly | Acuity Productivity: Microsoft Office | Google Suite | Advanced Excel | Canva Outreach: Lemlist Hospitality: Airbnb | Booking.com CERTIFICATIONS CSM / Technical Account Management & Guided Onboarding (In Progress) Asana Workflow Specialist — March In-Demand IT Skills Training — Digital Witch Advanced Excel — iTeach Academy High-Impact Virtual Assistant Training — Skill2Scale Executive Assistant Training Programme — Skill2Scale. I am a fast learner who adapts quickly to any new tools, processes, or systems. If you need someone who genuinely cares about your customers' success and can hit the ground running so let's talk. My WhatsApp number (09029946259) Email (taylorblessingcj@gmail.com) If I don't submit proposal for your invite then it's connect that restricted me but I am 100% available to work.

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