Filver Esino

"Looking for a reliable Chat Moderator or Team Lead to keep your community safe, compliant, and engaged? I bring over 9 years of professional experience, including specialized leadership in digital moderation and high-volume chat support. I don't just moderate; I optimize. Whether I am acting as the primary Point of Contact (POC) for stakeholders, auditing chat logs for QA compliance, or de-escalating high-tension user conflicts, my goal is to protect your platform's integrity while ensuring your users feel heard and supported. What I bring to your team: • Expert Conflict Resolution: Proven ability to de-escalate high-tension situations, maintaining 95%+ community safety and satisfaction standards. • Data-Driven QA: I audit 200+ interactions weekly to identify trends, recently boosting policy compliance by 30% for my current team. • Team Leadership & Coaching: Experience onboarding, training, and coaching remote moderation squads to improve QA scores by 25% and increase retention. • High-Volume Efficiency: Comfortable managing 300+ daily inquiries without sacrificing empathy or quality. If you need a proactive problem-solver who can manage your community, support your users, and streamline your moderation workflows, let's connect!"

No client reviews yet.

Sign in to hire Post a job

Click to copy · share with clients