Onokome Sagbamah

A goal-driven individual with over 8 years’ experience in Customer Service, coupled with high efficiency in technical customer support, ensuring maximum empathy throughout all support procedures. I developed skills in analysing and troubleshooting technical issues, as I support customers using advanced techniques to resolve issues. I am familiar with tools such as Zendesk, Freshdesk, Intercom, Onedrive, WordPress, Zoom, Office365, G suite, Trello, Slack, email and phone support and more and can easily adapt to new technology needed for the job. I have 2 years of experience working for an online shop and a Real estate company. I also love working behind the scenes, answering emails, phone calls, and Live chats are my favourite. I am a Quality Assurance professional with 5+ years of experience helping businesses improve customer satisfaction, operational efficiency, and service quality. My background spans fintech, technology, and service-driven organisations, where I have successfully led quality programmes, customer support operations, performance audits, process improvements, and team development initiatives. My expertise includes Quality Assurance (QA), Quality Control, Customer Support Management, Customer Experience (CX), Customer Success, Ticket Auditing, Process Optimisation, Root Cause Analysis, Knowledge Base Management, SOP Development, Training & Coaching, Performance Monitoring, Escalation Management, and KPI Reporting. I will like to optimally work in an upwardly organisation by putting in my best at all times and to secure a position that will allow me the opportunity to utilize and build upon skills that are essential in the company. Having been working as customer support for the last 8 years, I enjoy the excitement that comes with interacting with the customer and having their issues resolved, thereby making them loyal and returning customers. My skills: ✅ Respond to customer requests on Zendesk/Fresdesk/Gmail, Outlook. ✅ Respond to customer service chat support/ phone. ✅ Incoming and outgoing calls (including sales calls) ✅ Support/customer service (Shopify, AliExpress, Gmail, Zendesk and Freshdesk) ✅ Administrative assistance (Excel, Word, PowerPoint, WordPress, Google Spreadsheet and Docs) ✅ Calendar management ✅ Content moderation How can I help you? Feel free to contact me and let me know your job requirements! THANKS!!!.

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