Kimberly Muchiri

I'm a Virtual Assistant with experience in customer service, IT support, and social media management. My background includes providing technical support, resolving customer inquiries, managing online communities, and supporting businesses with day-to-day administrative and digital marketing tasks. I began my career in IT support, where I spent one year assisting users with hardware and software troubleshooting, network support, system maintenance, and technical issue resolution. I later transitioned into customer service, working as a Customer Service Representative Representative in the online gaming industry for 8 months. In this role, I handled live chats and emails, resolved customer issues efficiently, processed account-related requests, and consistently delivered a positive customer experience while meeting performance targets. I currently work as a Virtual Assistant and Social Media Assistant, where I have been supporting businesses and creators for over a year. In this role, I have been managing content scheduling, social media engagement, community management, online research, data entry, workflow organization, and administrative support. I have also been helping streamline daily operations and maintain an active online presence across multiple platforms. I am proficient in Google Workspace, Microsoft Office, Airtable, Notion, Canva, and Google Sheets, and I have experience managing and supporting brands across X, Reddit, TikTok, Instagram, Facebook, and Telegram.

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