Vanessa Kongnyuy

Executive Virtual Assistant specializing in operations support & email marketing. I manage your inbox, calendar, projects, and Klaviyo/Mailchimp campaigns so you can focus on growth. Bilingual [English and French] Hi, I'm Vanessa. 👋 For 4+ years I've been the person who keeps everything moving for founders, agencies, and growing businesses, the one who makes sure customers always have an answer, deadlines don't slip, and nothing falls through the cracks. Clients keep me around long-term because I take ownership and follow through without needing to be chased. I catch the small stuff before it becomes a problem, keep systems tidy and accurate, and communicate proactively. You will hear from me with updates before you have to ask. HERE'S WHAT I CAN TAKE OFF YOUR PLATE: 📌 Executive & Administrative Support ✔ Executive Assistant and Virtual Assistant services ✔ Email Management and Calendar Management ✔ Appointment Setting and Meeting Scheduling ✔ Web Research, Data Entry, and Reporting ✔ File Management and Document Organization ✔ SOP Creation and Process Documentation ✔ Google Workspace (Gmail, Google Sheets, Google Docs) and Microsoft 365 (Excel, Outlook) 📌 Operations Support & Project Coordination ✔ Recurring workflows and day-to-day task execution ✔ Project Management and Deadline Tracking ✔ Managing competing priorities across multiple stakeholders or departments ✔ Vendor and order follow-ups, invoicing support, and issue resolution ✔ CRM Management: HubSpot, GoHighLevel ✔ Asana, ClickUp, Trello, Notion, Kajabi, Teachable 📌 Email Marketing ✔ Email Campaign Management from setup to send ✔ Klaviyo, Mailchimp, Flodesk, ConvertKit ✔ Email Automation and Audience Segmentation ✔ Landing Pages and Campaign Performance Reporting 📌 Customer Service & Client Support ✔ Warm, clear, professional Email Communication and Live Chat support ✔ Customer updates and follow-ups proactively, before they have to ask ✔ Order Management, Shipping Coordination, and Issue Resolution ✔ Customer Onboarding and Client Success ✔ Ecommerce support: Shopify, WordPress, Wix WHAT WORKING WITH ME LOOKS LIKE: ✔ Reliable follow-through: I keep projects moving without constant supervision ✔ Detail-oriented: organized systems, accurate data, clean records ✔ Clear communicator: you always know the status of your projects ✔ Trustworthy and discreet with sensitive business, client, and HR information ✔ Quick to learn new tools and fit into your existing workflow ✔ Flexible availability with strong overlap for US and European time zones If you need a dependable executive assistant, administrative assistant, operations support, or customer service professional who genuinely cares about your business, click "Invite to Job" or send me a message. I'd love to learn how I can help.

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