Fayra

Faith is an experienced Customer Experience Professional with a proven track record of delivering top-tier service during a one-year contract with M-KOPA customer service and Talent Pop. Recognized for her top-notch technical proficiency, excellent command of English, and sharp problem-solving abilities, she excels at navigating multi-channel support software, managing CRM platforms, and handling high-volume client inquiries. Based in Nairobi, Faith is fully equipped with a seamless, high-speed remote home office setup, combining empathy and corporate agility to optimize customer satisfaction (CSAT) scores in fast-paced call center environments.

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