Lorraine Mae Berlan

I have nearly five years of experience in customer service, sales, and appointment setting. I started as an Appointment Setter, where I made outbound calls, qualified leads, handled objections, and scheduled appointments. I then worked at Concentrix, supporting a U.S. telecommunications company, where I assisted customers with billing, technical support, account inquiries, and inbound sales. After that, I joined Telco Services Australia, supporting a New Zealand telecommunications company with customer service, sales, and technical support. Most recently, I worked at Homeaglow, a U.S.-based home services company, providing customer support through phone, email, and chat while helping customers with scheduling, account concerns, and issue resolution.

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