Precious

I’m a Customer Support Specialist with 9+ years of experience supporting customers across banking, insurance, investments, and BPO environments. In my current remote role at Teleperformance, I consistently achieve 95%+ CSAT and 90%+ QA while resolving 80+ customer tickets daily and meeting SLA, AHT, and FCR targets. I also have hands-on experience with Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, HubSpot, Jira, and other remote collaboration tools. I’m confident in handling customer inquiries through phone, email, and chat, resolving issues efficiently, managing escalations, and providing a positive customer experience. I’m reliable, detail-oriented, and comfortable working independently in remote environments. I’d be glad to bring my experience and customer-first approach to your project. I’m available to get started immediately. Thank you for considering my proposal.

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