Helen

Customer Service and Sales Specialist with over 4 years of experience supporting U.S.-based clients in customer service, lead generation, appointment setting, and sales. Skilled at handling inbound and outbound calls, email and chat support, qualifying leads, resolving customer concerns, and maintaining accurate CRM records. Proven ability to generate qualified leads, achieve 40–60% lead-to-sales conversion rates, and consistently meet performance targets. Proficient in Salesforce, Zoho CRM, Twilio Flex, ViciDial, Convoso, Microsoft Office, and Google Workspace. A dependable, customer-focused professional with strong communication, active listening, and problem-solving skills who thrives in fast-paced remote environments.

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