Jemimah KamathiM

I help e-commerce and SaaS companies keep their customers happy even when something's gone wrong. Over the past 2.5+ years, I've managed high-volume support inboxes and live chat, resolved shipping and delivery issues, processed orders and refunds, and kept CSAT above 96% while doing it. What sets me apart isn't just speed it's follow-through. I'm comfortable across Zendesk, Intercom, Freshdesk, Gorgias, Help Scout, and I also pick up new tools fast . I'm fully set up for remote work with reliable internet and a quiet home office, and I'm available for flexible, ongoing collaboration. If you need someone who treats every customer interaction like it matters, because it does, I'd love to help.

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