Florence Mwaila

Your prior auth queue is backing up. Claims are bouncing back with denial codes that make no sense until someone actually digs into them. Your front desk is buried in scheduling calls while patient messages sit unanswered. I fix exactly that. I'm a Medical Virtual Assistant with over six years in healthcare administration, including direct experience at Avenue Hospital, plus HIPAA and MedVA certification. I've spent that time inside insurance verification, prior authorization, medical billing and coding, and denial management, so I catch why a claim gets rejected before the payer bothers to explain it. I've worked independently with clients across the US, UK, Canada, and Australia, so different time zones and different payer systems are not a learning curve for me. You will not need to train me on the basics of your specialty or your EMR. I already speak the language. Here's what I take off your plate: ✅ Executive & Administrative Support Calendar management, inbox zero, meeting coordination, travel itinerary planning, SOP creation and documentation, meeting minutes, office administration, virtual office management, document preparation, and end to end administrative coordination. Tools: Google Workspace, Microsoft Outlook, Zoom, Calendly, Acuity. ✅ Medical & Healthcare Virtual Assistance Patient scheduling, remote patient coordination, telehealth support, clinical documentation assistance, prior authorization support, medical billing support, SOAP notes organization, medical administrative tasks, and HIPAA compliant handling of sensitive patient information. Tools: EMR/EHR systems including DrChrono and Kareo, scheduling platforms, Google Workspace. ✅ Wellness & Client Support Client onboarding, follow up sequences, CRM updates, virtual receptionist support, and communication management for coaches, wellness brands, and service based businesses. Tools: Canva, email platforms, CRM systems. ✅ Operations & CRM Management Lead tracking, data entry, client data organization, administrative coordinator functions, workflow coordination, and business operations support. Tools: HubSpot, Zoho CRM, Airtable, ClickUp, Trello, Asana, Notion. I've supported clients across executive, healthcare, and wellness settings, and I hold every one of them to the same standard: accuracy, confidentiality, speed, and zero dropped balls. How I support your practice, by specialty: 🔬 Oncology Prior authorization for chemotherapy, biologics and high alert medications. Insurance verification and benefits breakdown for complex treatment plans. Medical coding, billing support and sensitive patient communication. 👁️ Ophthalmology Insurance verification for surgical, diagnostic and vision procedures. Prior authorization for eye injections, medications and surgeries. Patient intake, scheduling and referral management. 👶 Pediatrics Insurance eligibility verification and benefits explanation for families. Prior authorization for pediatric medications and specialist referrals. Patient intake, guardian communication and appointment coordination. ❤️ Cardiology Insurance verification for cardiac diagnostics, procedures and devices. Prior authorization for cardiac medications, imaging and stress tests. Medical coding support and referral coordination between PCPs and cardiologists. 🌸 Gynaecology Insurance verification for wellness exams, procedures and surgical care. Prior authorization for fertility treatments, hormone therapies and diagnostic imaging. Patient intake, sensitive communication and referral coordination between OB/GYNs and specialists. 🏥 Primary Care & Family Medicine Full cycle insurance verification and prior authorization across all major payers. Medical coding and billing for E&M visits, labs and specialist referrals. Patient intake, scheduling, referral management and inquiry handling. Who I work best with: solo practitioners, group practices, and telehealth clinics who need a clinical minded VA that works independently, communicates proactively, and understands why the paperwork matters, not just how to file it. EHR & PM Systems: DrChrono, OpenEMR, TherapyNotes, Optimantra, SimplePractice Payer & Workflow Tools: Availity, NaviNet, CoverMyMeds, Google Workspace, Microsoft 365, Calendly, Zoom HIPAA aware. Clinically fluent. Independently reliable. When you hire me, you're not onboarding a generalist and hoping they pick up the healthcare side along the way. You're bringing in someone who already knows why prior auth exists, why denial codes matter, and how to keep a clinic's paperwork moving without you having to check my work. I don't need hand holding or micromanaging. I need to understand your goals, your systems, and your standards, and then I get to work. Send me a message. Tell me your biggest operational headache. I'll tell you exactly how I'd solve it.

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