Oluwadamilola Oluwaniyi

I’m an Executive Assistant and customer support specialist with 7+ years supporting CEOs, COOs, and CMOs across the US, UK, and Nigeria. I handle live chat, email, and phone support alongside CRM management, calendar and inbox coordination, and light marketing operations like lead tracking and outreach reporting. I’ve managed multichannel support (Zendesk, WhatsApp, Instagram, LinkedIn DMs) for founder led brands, kept CRM data accurate across multiple client accounts at once, and supported sales and marketing operations including email campaigns in HubSpot, ActiveCampaign, and Kit. I’m comfortable holding several conversations at once in a fast paced text based environment while keeping documentation clean and customers satisfied. Verified results from past roles include a 20% reduction in scheduling conflicts, a 40% improvement in decision making speed, a 40% improvement in CRM data accuracy, and a 25% increase in productivity through better scheduling and workflow coordination. Tools I work with: HubSpot, Zoho CRM, ActiveCampaign, Salesforce, GoHighLevel, Apollo, Zendesk, Slack, Zoom, Google Workspace, ClickUp, Asana, Trello, Notion, Canva. I bring structure, consistency, and clear communication to every account I support. If you need someone reliable for chat support, customer service, admin, or light marketing and sales ops work, I’d love to help. Portfolio: https://oluwadamilola-oluwaniyi.netlify.app/

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