Jorilyn Legayada

I have 8 years of experience in the BPO industry, including roles as Customer Service Representative, SME, Team Leader, FinCrime Analyst and Specialist. I also have exposure to KYC/AML processes. Throughout my career, I’ve handled complex customer concerns, investigated issues, and worked with different teams to resolve escalated cases. I’m also used to working with SLAs, reporting, and coaching team members.

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