Olasunkanmi Familusi

A dedicated and customer-focused professional with over 7 years of experience in customer support and service roles, specializing in B2B and B2C interactions within the financial and banking sectors. Proficient in troubleshooting technical issues, managing transaction disputes, and ensuring seamless onboarding experiences. Skilled at utilizing CRM systems, analyzing customer interaction data, and enhancing platform usability to improve overall customer satisfaction. Known for working closely with cross-functional teams, providing valuable insights to product and engineering teams, and contributing to continuous service improvements. Experienced at delivering front-line support, maintaining service level agreements (SLAs), and providing high-quality service under pressure.

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