Ma Tereza Cachola

Dedicated and results-driven Customer Service Representative with over a year of experience in digital retail and e-commerce space. Combining a strong educational background in English and communication with hands-on experience in e-commerce and product support, I excel at resolving complex inquiries, managing logistics and order processing, and building customer loyalty through empathy and quick problem-solving. Highly adaptable and organized, while maintaining high satisfaction ratings and detailed records in fast-paced environments.

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