Gospella Lovest

I’m a customer support professional with 4+ years of experience helping businesses in insurance and fintech deliver great customer experiences. I’ve worked as an Inbound/Outbound Call Representative for a US-based insurance agency and as a Telemarketing Representative for a leading fintech company. I specialize in inbound and outbound calling, appointment setting, lead qualification, and customer retention. I’m skilled in CRM platforms like Salesforce, Zendesk, and HubSpot, and I bring a track record of results: 80% customer satisfaction, a 70% boost in department satisfaction, 15% higher account retention, and 60% improved onboarding efficiency. I hold a BBA from the University of Port Harcourt and I’m based in Nigeria, working remotely with clients across time zones. I’m reliable, detail-oriented, and genuinely enjoy building relationships with clients and helping them get results. You can reach me via email gospellalovest2@gmail.com

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