Blessing

I help founders, executives, and growing teams reduce operational workload through executive support, customer experience, streamlined operations, and AI-powered workflows. I’m Blessing Ntiah, an Executive & Operations Assistant and Customer Support professional with experience managing calendars, inboxes, scheduling, customer communication, CRM and ticketing workflows, follow-ups, documentation, and day-to-day operations. I take ownership of the details that keep executives and operations moving. What I can support you with: → Executive & Administrative Support: Calendar and inbox management, scheduling, documentation, research, filing, laising with clients/stakeholders and daily coordination → Operations: Workflow coordination, task management, process improvement, follow-through, operations management, dispatching and identifying operational bottlenecks → Customer Support & Success: Email, chat and phone support, CSAT, SLA, ticket triaging, issue resolution, client communication, refunds and returns,and escalation → AI-Powered Workflows: Using AI tools to streamline repetitive tasks, improve productivity, and support faster execution. I’m organized, proactive, resourceful, dependable, discreet, detailed oriented, accountable and comfortable working independently. I anticipate what needs to be done, communicate clearly, and follow through without requiring constant supervision. My goal is simple: reduce the workload on leadership, keep operations organized, improve customer experience, and give your team more capacity to focus on growth. Open to: Executive Assistant | Operations Assistant | Customer Support | Customer Success | Virtual Assistant Remote | Worldwide | Available immediately

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