Alexander Okelue

Results-driven customer support and sales professional with 5+ years of experience in customer service, account management, technical support, and operations across SaaS, VoIP, transportation, and broadband industries. Skilled in CRM administration, customer retention, ticket management, appointment scheduling, cross-functional collaboration, and process improvement. Proven record of handling high-volume support requests, improving customer satisfaction, reducing resolution times, and supporting revenue growth. Experienced with Salesforce, Zendesk, Freshdesk, Zoho CRM, ServiceTitan, AI automation, chat support, and multichannel communication.

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