MARYLYNE AKOTH

Customer Experience Specialist and Virtual Assistant with 4+ years of experience supporting customers and businesses in fast-paced BPO and remote environments. Experienced in handling 50+ customer interactions daily across phone, email, and chat, resolving issues, managing CRM records, and delivering excellent customer experiences. I also provide reliable virtual assistance, including client communication, scheduling, administrative support, follow-ups, and record management. I am organized, tech-savvy, detail-oriented, and committed to delivering timely, professional, and customer-focused support. Core strengths: Customer Experience | Virtual Assistance | CRM Management | Administrative Support | Email & Chat Support | Problem Solving | Client Communication

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