PRINCE UGOCHUKWU NDIONYENMAH

I’m a Customer Support, Data Entry, and Quality Assurance professional with 6+ years of experience supporting customers and business operations across remote BPO environments. I help businesses deliver reliable customer service, maintain accurate data, and keep day-to-day operations organized. I have experience handling high-volume customer interactions through live chat, email, and phone, while maintaining a professional tone, accurate documentation, and strong attention to detail. My customer support experience includes resolving customer inquiries, handling account and order-related requests, processing refunds and replacements, researching issues, documenting interactions in CRM systems, and escalating complex concerns when necessary. In remote chat and email support, I have handled 30–60+ customer inquiries daily while maintaining 95–98% CSAT. I also bring strong data entry and data quality experience. I’m comfortable working with large volumes of records, reviewing information for accuracy, identifying discrepancies, updating databases and spreadsheets, and maintaining organized documentation. I have managed and analyzed records across 67,000+ customer touchpoints, with a strong focus on accuracy and consistency. As a Quality Assurance professional, I have reviewed customer interactions across calls, chats, and emails against established quality standards, identified errors and compliance issues, documented findings, and provided actionable feedback. I’m detail-oriented and understand how small mistakes in customer communication or data can affect the overall customer experience. Services I Can Help With • Customer Support – Chat, Email & Phone • Live Chat & Email Support • Data Entry & Data Management • Data Cleaning & Validation • Quality Assurance & Customer Interaction Auditing • CRM Data Entry & Documentation • Customer Inquiry & Issue Resolution • Order, Account & Billing Support • Ticket Management & Backlog Support • Call Center / BPO Operations • Administrative & Virtual Assistance • Excel, Google Sheets & Microsoft Office Tools I have experience with Microsoft Excel, Microsoft Office, Google Workspace, Salesforce, HubSpot, Zoho, Freshdesk, Zendesk, Airtable, RingCentral, Zoom, Slack, and Microsoft Teams, along with other CRM, support, communication, and reporting platforms. I’m dependable, comfortable working independently, quick to learn new systems, and experienced in working with international teams and customers. My goal is simple: provide accurate work, communicate clearly, solve problems efficiently, and make your operations easier to manage. If you need someone who can combine customer service, data accuracy, quality assurance, and BPO experience, I’m ready to help.

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