Alicia Sarmiento

With over four years of experience in the call center industry, including roles in customer service, sales, and debt collection, I have developed strong communication, problem-solving, fast learning, persuasive and client management skills that allow me to provide excellent support while achieving business goals. Throughout my career, I have handled inbound and outbound calls, assisted customers with account inquiries, negotiated payment arrangements, and maintained professional relationships with clients. My experience has allowed me to work efficiently in fast-paced environments while maintaining a high level of professionalism and empathy with every interaction.

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