Grace Chinwe Okpala

I work across customer support and virtual assistance, helping businesses keep customer communication and everyday operations organized. In customer support, I handle 30–40 customer conversations a day across email, live chat, and phone. I use Zendesk and CRM systems to track requests, resolve customer issues, document conversations, and follow up when a problem needs additional attention. I also provide virtual assistance with email management, calendar and appointment scheduling, data entry, document organization, web research, reports, and routine administrative tasks. I work comfortably with Google Workspace, Microsoft Office, spreadsheets, and online business tools. My approach is straightforward: understand what needs to be done, communicate clearly, keep information accurate, and close tasks properly. I can manage customer-facing work alongside administrative responsibilities without losing track of priorities.

No client reviews yet.

Sign in to hire Post a job

Click to copy · share with clients