Tracy Makena

I am a reliable, detail-oriented freelancer with experience in online communication, virtual assistance, data entry, translation, customer support, content moderation, and community management. Through my work with Texting Factory, I have developed practical skills in online messaging, maintaining professional conversations, following platform guidelines, and communicating effectively with diverse audiences. I am proficient in English and Swahili and provide general translation, email and chat support, and clear written communication. My services include: Customer Support: Responding to customer enquiries professionally via chat and email. Virtual Assistance: Providing administrative support, organising information, and completing assigned tasks. Data Entry: Entering, organising, and verifying information accurately. English–Swahili Translation: Translating information clearly between English and Swahili. Medical Document Translation: Translating English–Swahili medical and oral-health documents with careful attention to terminology. Content Moderation: Reviewing online content and applying established guidelines. Community Management: Encouraging positive, respectful online interactions. Personal Virtual Assistance: Handling day-to-day online administrative tasks. Based in Kenya, I have access to a laptop and a reliable internet connection. I work independently, learn new tools quickly, follow instructions carefully, and meet deadlines consistently. I prioritise accuracy, professionalism, confidentiality, clear communication, and client satisfaction. I am available for both short-term and long-term projects and look forward to helping clients achieve their goals through dependable, high-quality work.

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