Irene K

Are your healthcare operations losing time to scheduling gaps, documentation errors, or slow insurance processes? I fix that. I'm Irene Wanjiru Kaguru — a Medical Virtual Assistant and Senior Health Information Management professional with 15+ years of hands-on experience in healthcare administration, digital records management, and revenue cycle operations. I recently completed a comprehensive Medical Virtual Assistant & Revenue Cycle Management program (May–June 2026) covering the full US healthcare ecosystem — and I bring that fresh training on top of a deep career foundation that most VMAs simply don't have. 🏥 What I Do for Healthcare Providers & Teams: ✅ Patient scheduling, calendar coordination & appointment management ✅ Insurance verification via Office Ally (eligibility, co-pays, deductibles, EOBs) ✅ Prior authorizations — Availity, NaviNet, Cover My Meds, payer portals ✅ EHR management — Practice Better (onboarding, scheduling, billing) ✅ Patient communication — RingCentral (inbound/outbound, professional tone) ✅ Medical billing & coding — ICD-O, CPT, CDT ✅ Digital records management, EDRMS, data entry & reporting ✅ HIPAA, GDPR & ODPC data protection compliance 📊 Real Results from Real Healthcare Settings: 🔹 Reduced documentation errors by 91% at M.P. Shah Hospital through records system overhaul 🔹 Improved data retrieval speed by 85% at Nairobi Women's Hospital 🔹 Led JCIA & COHSASA accreditation processes — internationally recognized healthcare quality standards 🔹 Managed records & compliance across 4 countries for USAID (Kenya, Somalia, South Sudan & Sudan) 🔹 Trained 200+ staff on EDRMS, HIPAA principles, SOPs & data protection 🔹 Contributed to 2 national health records curricula — TVET CDACC (2019) & KMTC (2024) 🔐 Why Confidentiality & Compliance Are My Default — Not an Afterthought: I hold an ISO 9001:2015 Lead Auditor certification and have spent my entire career in environments where a single records error has real consequences for patients, providers, and institutions. You won't need to remind me about HIPAA. It's how I've operated for 15 years. 🌍 Remote-Ready. Immediately Available. Time-Zone Flexible. I work independently, communicate proactively, and deliver without handholding. Whether you need ongoing VA support, RCM assistance, insurance verification, prior authorizations, or records management. I show up prepared, and I get it done. 📩 Let's talk about how I can support your practice or healthcare team. Send me a message, and I'll respond within a few hours.

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